Wow! Another year as a Five Star Professional Winner! Thank you God, my amazing husband Jay Modglin, my beautiful daughter, Reagan, my parents, friends, family and my amazing clients for giving me the strength and support every day to do what I do. This career demands a significant amount of my time but it is so rewarding to help families find a place, be their advocate and guide them throughout the process to where in the end, they get to call it HOME. I am so grateful, honored and so very very blessed to win the award for 2018, 2019 and now 2020 for Five Star Professional for Real Estate. Thank you to all my clients and industry partners for your very positive feedback that helped me earn this award.
Five Star does in depth research to make sure they are nominating Realtors who exemplify truly exceptional service to their clients. Only 5 percent of real estate professionals are nominated for this award and out of over 22,000 agents in Colorado that’s a true honor.
The research objective is to develop a list of real estate agents in a given market who satisfy objective criteria that are associated with providing quality services to clients. To receive the Five Star Real Estate Agent award, a real estate agent must satisfy five objective eligibility and evaluation criteria that are associated with real estate agents who provide quality services to their clients. The award process is conducted annually in each market.
Recent homebuyers are asked to evaluate real estate agents with whom they have worked and evaluate them based upon ten criteria. Recent homebuyers may evaluate up to two real estate agents in order to measure the experience associated with the purchase and sale side of a move. Self-nominations are not accepted.
Award Candidate Identification Process
The nomination and candidate selection process is designed to identify the broadest possible population of high-quality award candidates in order to ensure that eventual award winners have been drawn from a large and diverse pool. Award candidates are identified by one of three sources; consumer nominations, peer nominations, and a review of online consumer evaluations. Self-nominations are not accepted.
Define Research Geography and Relevant Population of Recent Homebuyers (all should have the below)
We define the geographic bounds of each market, with some research areas limited to cities and others covering larger regions that stretch beyond any one metro area. This is typically a list of counties, but may also include a list of zip codes. Within this geography, Five Star Professional defines the population of recent homebuyers and sellers to be surveyed as all area residents who purchased a home within 5 year time period depending on market size and sample size requirements.
Acquire Recent Homebuyer Lists
Once the geography and the population of recent homebuyers have been determined, the data is acquired. The list of recent homebuyers and sellers is provided by an outside data provider.
Solicit Recent Homebuyer Evaluations
Five Star Professional administers a survey. Clients of real estate agents may also submit evaluations online. Each respondent is asked to evaluate only real estate agents with whom they have worked and evaluate them based upon ten criteria: customer service, integrity, market knowledge, communication, negotiation, closing preparation, post-sale service, finds the right home, marketing of home, and overall satisfaction. Additionally, respondents are asked whether they would recommend the agent to a friend. This information is incorporated into a client scoring algorithm as a cross check against their average rating. Recent homebuyers may evaluate up to two real estate agents in order to measure the experience associated with the purchase and sale side of a move.
Review of Online Consumer Evaluations
Five Star Professional works with 3rd party data sources to analyze online consumer evaluations of professionals in a market area. A select group of professionals that have demonstrated favorable reviews will be identified as award candidates. All candidates will be reviewed by a panel of industry experts prior to being named an award recipient (see section on Blue Ribbon Panel review).
Verify Award Candidate License and Contact Information
Each award candidate is matched to a real estate license number. Once found on the state license/registration site, each real estate agent’s license status (active or non-active) and disciplinary history are noted. In order to be named a Five Star Real Estate Agent, an individual must hold a current real estate license and be in good standing. Five Star Professional employees identify contact information, using company and other directories.
Assign Evaluation Score
After the consumer and peer evaluation surveys and prequalified candidates are identified, all candidates are reviewed by a panel of industry peers – the Blue Ribbon Panel review. Each Blue Ribbon Panel review member is given a portion of the candidate list to review. Each candidate is reviewed based on their commitment to professional excellence in the industry and demonstration of superior client service. Blue Ribbon Panel review members are asked to remove candidates they feel are not worthy of award consideration. Safeguards are in place to ensure a single panel member is unable to remove a candidate from consideration. Once all evaluations and panel reviews are complete, the real estate agent’s license, regulatory history, and contact information are determined; each real estate agent is given an Evaluation Score. Both favorable and unfavorable evaluations are incorporated. Safeguards are in place to eliminate any bias including; self-nominating, “back-scratching,” and “stuffing the ballot.
Award List Publication
Five Star Real Estate Agents for each market are listed at no cost on fivestarprofessional.com. Five Star award winners do not pay a fee to be included in the research or the final list of award recipients.
Conducts comprehensive research
Recognizes service professionals
Partners with leading city/regional magazines
Helps award winners gain the recognition they deserve